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Customer Engineer   Kojimachi / Hanzomon 07-05-2019
In charge of customer engineering (CE) focusing on hardware maintenance for installation, component replacement, and the troubleshooting server products.

Skills and Requirements:
Customer engineer (CE) experience. (Some OJT available)
Basic knowledge of Windows or Linux.
Customer facing experience with strong telephone and mail communications ability.
Positive character.

Desired Skills:
Server product maintenance experience
Team leader or sub leader experience
English (reading and writing). (Third STEP class)
Listed in IT Support,Computer Hardware,--
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Customer QA Engineer/Manager   Tokyo 07-05-2019
A leading American Semiconductor Maker is looking for a QA Engineer for their offices in Tokyo. Candidates should have a minimum of 5 years relevante experience.
Potential for this position to become a manager.
Listed in Semiconductor
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Product Support/Field Installation Engineer   Tokyo 07-05-2019
A European Electronics manufacturer that specialises in Scientific Cameras is looking for a customer support engineer for their offices in Tokyo.
Details:
- Meet agreed team and individual performance objectives
- Facilitate efficient handling of customer returns and demonstration stock.
- Provide answers to technical queries from customers, distributors and company staff, both before and after sale.
- Demonstrate equipment to and install equipment for customers as required to facilitate the sale of products.
- Ensure installations are complete to customerâ??s satisfaction, ensuring any outstanding issues are speedily resolved and product handed over to and signed for by the customer.
- Assist in the general support and training of distributors and customers and the production of technical literature.
- Monitor and Provide warranty field service to customerâ??s equipment.
- Provide concise and accurate installation reports in a timely manner.
- Any other duties as may be reasonably be required from time to time by your line manager

Skills/Experience:
- Minimum of bachelor degree in scientific or engineering discipline, and 1 years previous experience in a technical support role
- Customer focused
- Good communication & interpersonal skills
- Japanese: complete fluency
- Computer literate
- Results-orientated
- Good organisational skills
- Able to work on own initiative
- Self-motivated
- Loyal
- Dependable
Listed in IT Support,Computer Hardware,Computer Software,--
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Field Service Engineer   Ginza 07-05-2019
A leading US company is looking for a Field Service Engineer for their offices in Tokyo.
Description:
*Deliver technical support to customers in Japan, both on-site and remotely.
*Resolve equipment performance related issues within equipment and in conjunction with application partners, utilizing technical issue logging/escalation systems as appropriate.
*Provision of commissioning and customer acceptance testing.
*Participation in 24/7 Global Support Hotline, as required.
*Provision of technical and operational training to customers and partners.
*Use of internal customer relationship management and equipment/service databases to ensure accurate logging of relevant details.
*Work complex problems where analysis of situations or data requires in-depth evaluation of multiple factors.
*Provide "on-site" and/or remote application, operating system, database, and hardware support
*Investigate, diagnose and resolve customer issues on site within a timely manner and if needed escalate problems for assistance.
*Use independent, professional judgment to avoid errors that would impact customer service.

Skills/Experience:
A technical degree in Electrical Engineering/Computer Science
A minimum of 5 years related work experience (5 plus years) is required.
Experience providing post-sales field service and technical support to customers
Strong Networking skills
A good understanding of Linux/UNIX OS
Working Experience with Storage technology and or broadcasting products an advantage
Listed in Computer Hardware,Computer Software,Computer Networking,--
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Lead Engineer (C++)   Aichi 07-05-2019
Our client is a global IT services firm, serving companies in multiple locations around Japan. They are looking for a C++ engineer in Aichi to work on the customers premises.

a) Client facing job, and hence should understand and contribute to client business goals
b) Responsible for customer satisfaction and project profitability
c) Ability to understand the technical aspects of the project and communicate in a multi-vendor customer environment
d) Ability to contribute technically in SDLC phase of the project and micro manage projects on need basis
e) Ability to work as a team member in a offshore-onsite work model

* Requirement understanding
* Schedule coordination
* Understand the specifications and domain
* Contribute on technically in coding/testing and code design understanding
* Update offshore staff on key technical information

Must have very strong expertise on embeddedapplication development .
Must have strong C++ coding & testing skills.

Native Japanese and conversational English language ability.
Excellent team leading skills.
Excellent customer interaction skills on technology or business issues.
Verbal & written communication skill.
Analytical and problem solving.
Project management, coordination skills to oversee the entire the entire project as a key onsite member.
Flexibility to adapt into different environments and roles.
Listed in Computer Software
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Field Application Engineer (FAE)   Tokyo 07-05-2019
A leading American Semiconductor Manufacturer that provides digital signal processor and analog technologies for signal processing requirements is looking for a Field Application Engineer for their offices in Tokyo. The ideal candidates should have 3 years experience in a similar role and speak English at an intermediate level.
Listed in --
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Product Marketing Engineer   Tokyo 07-05-2019
A leading American Semiconductor Manufacturer that provides digital signal processor and analog technologies for signal processing requirements is looking for a Product Marketing Engineer for their offices in Tokyo. The ideal candidates should have 3 years experience with Analog IC’s and speak English at an intermediate level.
Listed in Semiconductor
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Sales Engineer   Tokyo 07-05-2019
Job Description

- Work closely with clients to understand key business challenges
- Create innovative solutions that resolve customer business challenges and pains
- Present solutions to key stakeholders in our clients
- Have command of the software platform, including all current and future features
- Work closely with Sales, Marketing and Professional Services to ensure timely delivery of solutions to customers
- Assist in the winning of customer opportunities through active engagement with sales teams
- Exhibit strong understanding of core technologies used within the platform, the systems we integrate with and the methods/APIs used during integration
- Respond to RFPs and RFIs
- Attend industry and partner events in Japan and present / demo solutions

Requirements

- Experience as a Technical Consultant / Technical Support / Pre-Sales / Sales Engineer OR as a Technical Account Manager
- Fluency in Japanese and English languages
- Experience with software / SaaS systems
- Proven experience doing presentations over the phone and face to face to customers
- Experience giving software demonstrations
- Proven experience with technical business documentation like workflow diagrams and proposals
- Familiarity with Enterprise-class software systems like ERP and CRM
- Familiarity with SaaS solutions, concepts, and business models
- Degree qualified or equivalent

Listed in Computer Hardware,Computer Software,Computer Networking
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Technical Support & Quality Engineer   Yokohama 07-05-2019
Tasks and Responsibility

1. Pre-sales Support for fan & motor technology
2. Supporting sales team as a AC, EC, DC fan & motor technology specialist, following closely developments with HQ
3. Providing support and training directly to customers

After Sales Support
1. Claim Management. The entire RMA process with customer and together with Sales Engineers and HQ/Factory
2. Deciding on intermediate action together with Sales Engineers
3. Visiting customer site (if necessary)
4. Support for commercial settling of quality issues with HQ and Sales Engineers (Customers)

Profile and Requirements

1. Very good understanding of Electrical diagrams and Electrical interfaces and connectivity
2. Good understanding of Quality metrics and Quality Processes
3. Understanding of project management and handling
4. At least 5 years experience in a comparable position, with end customer contact
5. Business experience with OEM customers
6. Experience in related industries
7. Experience in the fan industry is an advantage
8. Experience in a foreign company
9. Experience to work in an international team
10. Good knowledge of English (reading and writing, conversation)
11. Autonomous but also a team player
12. Hands-on person, willing to go on-site at customer
13. Ready to go to Germany for regular training and regular telephone communication
14. Engineering degree

Listed in Computer Hardware,Electrical/Electronics,Machinery,Mechanical and Industrial,--
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Technical Support Engineer   Tokyo, Shinjuku 07-05-2019
Provides support to customer/users where the product is highly technical or sophisticated in nature. Provides support to customers and sales personnel who are diagnosing, troubleshooting and debugging complex electronic Test equipment, software, or networked and/or wireless systems. Achieves customer satisfaction and supports metric goals. Applies Hardware and TCP/IP Networking skills to resolve technical problems.

Primary Responsibilities:
Provides expert level telephone and email support to customers
Assists customers with operation and configuration of hardware and software
Achieves customer satisfaction and supports metric goals
Programs and configures Cisco networking equipment, such as routers and switches
Providing effective resolution to customer issues (troubleshooting and problem reproduction) and guidance to closure
Achieves customer satisfaction and supports metric goals
Effectively communicating the functional aspects of products and services to existing and potential Customers.
On-going maintenance of technical, industry and product knowledge
Travel as needed to US and EMEA as required for training and business meetings

Education/ Experience:

BS in Computer/Electrical Engineering or equivalent
Around 5 years of IT/Networking/Telecommunications experience
Hands on experience on hardware and Networking
Excellent English communication skills (written and verbal) and ability to work collaboratively
Self-motivated; highly enthusiastic team player with strong analytical skills
CCNA/CCIE certification or similar equivalent is a plus

Listed in Computer Software,Computer Networking,Security,Telecom,--
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