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Field Service Engineer   Ginza 11-17-2018
A leading US company is looking for a Field Service Engineer for their offices in Tokyo.
Description:
*Deliver technical support to customers in Japan, both on-site and remotely.
*Resolve equipment performance related issues within equipment and in conjunction with application partners, utilizing technical issue logging/escalation systems as appropriate.
*Provision of commissioning and customer acceptance testing.
*Participation in 24/7 Global Support Hotline, as required.
*Provision of technical and operational training to customers and partners.
*Use of internal customer relationship management and equipment/service databases to ensure accurate logging of relevant details.
*Work complex problems where analysis of situations or data requires in-depth evaluation of multiple factors.
*Provide "on-site" and/or remote application, operating system, database, and hardware support
*Investigate, diagnose and resolve customer issues on site within a timely manner and if needed escalate problems for assistance.
*Use independent, professional judgment to avoid errors that would impact customer service.

Skills/Experience:
A technical degree in Electrical Engineering/Computer Science
A minimum of 5 years related work experience (5 plus years) is required.
Experience providing post-sales field service and technical support to customers
Strong Networking skills
A good understanding of Linux/UNIX OS
Working Experience with Storage technology and or broadcasting products an advantage
Listed in Computer Hardware,Computer Software,Computer Networking,--
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