Provides support to customer/users where the product is highly technical or sophisticated in nature. Provides support to customers and sales personnel who are diagnosing, troubleshooting and debugging complex electronic Test equipment, software, or networked and/or wireless systems. Achieves customer satisfaction and supports metric goals. Applies Hardware and TCP/IP Networking skills to resolve technical problems.

Primary Responsibilities:
Provides expert level telephone and email support to customers
Assists customers with operation and configuration of hardware and software
Achieves customer satisfaction and supports metric goals
Programs and configures Cisco networking equipment, such as routers and switches
Providing effective resolution to customer issues (troubleshooting and problem reproduction) and guidance to closure
Achieves customer satisfaction and supports metric goals
Effectively communicating the functional aspects of products and services to existing and potential Customers.
On-going maintenance of technical, industry and product knowledge
Travel as needed to US and EMEA as required for training and business meetings

Education/ Experience:

BS in Computer/Electrical Engineering or equivalent
Around 5 years of IT/Networking/Telecommunications experience
Hands on experience on hardware and Networking
Excellent English communication skills (written and verbal) and ability to work collaboratively
Self-motivated; highly enthusiastic team player with strong analytical skills
CCNA/CCIE certification or similar equivalent is a plus